Within the framework of its role to follow up, supervise and monitor the quality of telecommunication services, and in light of its keenness to facilitate the provision of services to users at high quality and as fast as possible, the NTRA launched this morning the Mobile Number Portability (MNP) service at its premises. This service enables mobile telephone subscribers to retain their mobile telephone numbers when changing from one mobile network to another, after applying new regulations set by the National Telecom Regulatory Authority (NTRA), according to international standards. The aim is to facilitate the transfer process for subscribers and reduce the time needed to switch between mobile networks, in a maximum of 24 hours.
The launching ceremony of MNP service was witnessed by the Minister of Communications and Information Technology Dr. Amr Talaat, via videoconference, with the attendance of NTRA’s Executive President Eng. Hossam El-Gamal. The new regulations, that will facilitate the transfer process and enable subscribers to keep their mobile numbers, proves how keen the Ministry of Communications and Information Technology (MCIT) is to develop and improve the telecommunication services rendered to citizens.
With the new regulations, subscribers can retain their numbers and change to a different mobile network in just one working day, as long as the mobile line is officially owned by the user submitting the transfer, and registered with their valid National ID at the old service provider. In addition, the user must have owned the line for at least four months, with paying the last bill. According to the new regulations, mobile network operators do not have the right to reject a transfer request for no other reason.
To view the MNP Guidelines, please visit the following link:
To view a Summary of MNP Guidelines, please visit the following link: