Mobile Number Portability (MNP) is a service that enables the mobile telephone user to retain his/her own number while switching from one mobile network operator to another. The MNP gives the subscriber the right to retain his/her number regardless of the mobile service provider and gives him/her the freedom to port his/her number to the eligible operator without forcing him/her to lose his/her number. All this leads to the removal of all barriers that hinder free competition between the mobile operators and benefits users by reducing rates, improving the quaity of service to achieve the subscriber satisfaction.

As we have four mobile Operators (Orange-Vodafone- Etisalat- WE) operating in the A.R.E., the National Telecom Regulatory Authority (NTRA) is keen to provide all mobile users of all systems (postpaid-prepaid-corporate accounts) in the country with MNP. In addition, the NTRA has exerted all efforts to facilitate the procedures to be pursued by users to port their numbers from one operator to another. 

   General Terms and Conditions for Porting Mobile Numbers:
  • The subscriber requesting and intending to have his/her number ported should be the owner of /the person authorized to port the mobile operator, and the number should be registered with his/her ID or passport number (in case of a foreigner) or commercial registry number (in case of a legal entity) in the records of the Donor operator, before initiating the porting process. In case of minors, the porting request will be submitted by the person registered with the Donor Operator.
  • In case of individual (pre-paid and post-paid) subscriber, he/she should remain subscribing to the Donor Operator for at least 4 months with the same number that he/she intends to port, before having his/her number ported to another operator. In case of corporate accounts, the subscribers should remain subscribing to the Donor Operator for at least one calendar. Any attempt to port any number will be rejected, in case this condition is not fulfilled.
  • Likewise, as mentioned in the previous clause, when the porting process is successfully completed, the subscriber must continue using the ported number for the same periods of time before trying to port it anew to another operator, whether the latter is the original Donor Operator or any other one.
  • The periods of time prior to the subscriber’s subscription with the Donor operator will be calculated from the onset of the subscriber's number activation process. This is not affected by the customer’s switch from one system to another (prepaid- postpaid) so long as the number has remained with him/her (unless the account is changed from an Individual subscriber account to the corporate accounts system, as in this case a full calendar year will be calculated from the onset of his/her subscription to the corporate account).
  • The post-paid and corporate accounts subscribers should ensure that all invoices issued by the Donor Operator are paid in full before initiating the porting procedures. 
  • The subscriber should ensure that his/her number is not suspended or cancelled by the Donor Operator due to his/her failure to meet financial obligations or difference on the financial settlements or as per a request submitted by him/her. In such cases, any attempt to port the number will be rejected. 
  • Upon submitting the number porting request to the Recipient Operator, the subscriber will be given a SIM card to install on his/her mobile phone after the porting process is activated.
  • The subscriber may not submit a porting request to two different Operators at the same time, as the MNP system will accept only one request and will carry out the porting process for the first request only.
  • The number is ported for free for the pre-paid, post-paid and corporate account subscribers. In case of a prepaid subscriber, he/she will lose the remaining balance he/she has with the Donor Operator upon porting his/her number to another operator.
  • It is not required for the subscriber to have his/her number ported to be an Egyptian national so long as the subscriber owns a line belonging to an Egyptian operator and the porting process will be made to another Egyptian operator by using a passport.
  • The subscriber should present his/her ID, and in case of corporate account the authorized signatory should submit the (duly approved, authorized and valid) authorization issued by the account owner upon submitting the porting request to the Recipient Operator.
  • The subscriber whose number is ported to the Recipient Operator will receive the same treatment as the original subscribers so that he/she will be provided with all the available services provided by that Operator and of the same quality that the original subscribers enjoy.
  • Upon porting the subscriber's number from one Operator to another, all the available services and value-added services provided by the Recipient Operator will be provided thereto without any discrimination between the ported and original numbers. This means that if there is a service provided by the Donor Operator and is not provided by the Recipient Operator, then the subscriber will not be able to get it.
  • The subscriber/the authorized signatory is entitled to cancel the porting request at any time prior to 10:00 pm so long as the porting process has not been activated (i.e. the new SIM card has not been activated).
  • In case the subscriber cancels his/her porting request, he/she has to sign the cancellation form designated by the Recipient Operator that undertakes the cancellation process.
  • If the porting request is rejected, the subscriber may resolve any problems and redress the rejection reason, then he/she shall submit a new porting request.
  • In case the porting process (usually from 3:00 - 6:00 a.m.) is successfully completed, then the SIM card of the Donor operator will be inactivated and thus the new SIM card of the Recipient Operator should be used instead.
  • The subscriber will lose any package, points, gifts or other benefits provided to his/her number as a result of his/her contracting with the Donor Operator upon porting his/her number to another operator.
  • The porting request includes the terms and conditions of the contract for the service provided by the Recipient Operator, and approved by the NTRA.
  • The porting request includes the subscriber's acknowledgment that he/she has agreed to close any mobile wallet owned by him/her on this number with the Donor Operator (if any), immediately upon signing the porting request, and with his/her knowledge that he/she will not be able to open a mobile wallet with the Recipient Operator except after closing any other wallet he/she has on the same ported number with any bank.
  • In case there are any financial obligations owed by the subscriber's wallet (if any) to the Donor Operator, he/she must settle these obligations with that Operator before having his/her number ported.

   Post-paid Subscribers: 

   The Procedures for Porting Numbers of Post-paid Subscribers:

  • The subscriber shall go to one of the Recipient Operator's sales outlets, and should take with him/her his/her ID, and mobile phone with its SIM card installed on it.
  • The subscriber shall fill in the porting request.
  • The sales outlet shall present to the subscriber the new (inactivated) SIM card of the Recipient Operator, which bears his/her number. It shall inform the subscriber of the date of activation of the porting process.
  • The subscriber is entitled to cancel his/her porting request on the day the porting request is made at any time prior to 10:00 pm so long as the porting process has not been activated (i.e. the new SIM card has not been activated). The subscriber should go to the sales outlet of the Recipient Operator with his/her ID, account number and should sign the cancellation form designated by the Recipient Operator that undertakes the cancellation of the porting process.
  • The subscriber shall continue using the old SIM card until the Recipient Operator sends an SMS to him/her, few minutes before the number's activation in order to replace his/her old SIM card with the new one (the activation of the porting process will take place during the period from 3:00 to 6:00 am) within one working day starting from the date of submission of the porting request.
  • After receiving the SMS, the subscriber shall replace his/her old SIM card with the new one. By now, the new SIM card is activated and the porting process is successfully completed.
  • After a period of time not exceeding 60 days, the Donor Operator shall notify the subscriber of the final settlement invoice, which is the last invoice that has not been issued before the porting process.
  • In case there is an outstanding amount of money payable by the subscriber to the Donor Operator (as per the previous clause), then the Donor Operator shall give him/her a grace period not less than one month from the date of his/her notification to pay the due amount. In the event that the subscriber fails to pay the due amounts within this one-month grace period, then the Donor Operator is entitled to request the Recipient Operator to stop the service provided to the subscriber and return the ported number to it.
  • In case the porting request is rejected due to the subscriber's non-fulfilment of the porting terms and conditions, then he/she may resolve any problems and redress the rejection reason, then submit a new porting request.

   Reasons for Rejecting the Post-paid Subscriber’s Porting Request:

  • There is an error in the subscriber's ID (national ID or passport in case the subscriber is a foreigner).
  • The number to be ported is not available with the Donor Operator (i.e. the number is within a numbering range that is not allocated to that Operator).
  • The number to be ported is disconnected by the Donor Operator (i.e. the number is not allocated to the subscriber or has been sold).
  • The number is a secondary number (fax or data).
  • The number to be ported has been suspended by the Donor Operator at the time the porting request is made.
  • The subscriber’s account number does not match with the account number registered in the records of the Donor Operator.
  • The subscriber has been subscribing to the Donor Operator for a period less than 4 months.
  • One or more outstanding invoice(s) issued by the Donor Operator and unpaid by the subscriber at the time the porting process is made.
  • There are unsettled financial obligations owed by the subscriber' wallet (if any) to the Donor Operator
 
    Pre-paid Subscribers:

    The Procedures for Porting Numbers of Pre-paid Subscribers:

  • The subscriber shall go to one of the accredited sales outlets of the Recipient Operator and should take with him/her his/her ID, and his/her mobile phone with its SIM card installed on it.
  • The subscriber shall fill in the porting request.
  • The sales outlet shall present to the subscriber the new (inactivated) SIM card of the Recipient Operator which bears the number of his/her old SIM card.
  • The subscriber is entitled to cancel his/her porting request prior to 10:00 pm so long as the porting process has not been activated (i.e. the new SIM card has not been activated). The subscriber should go to the sales outlet of the Recipient Operator with his/her ID, account number and should sign the cancellation form designated by the Recipient Operator that undertakes the cancellation of the porting process.
  • The subscriber shall continue using the old SIM card until the Recipient Operator sends an SMS to him/her, in order to replace his/her old SIM card with the new one (the activation of the porting process will take place during the period from 3:00 to 6:00 am) within one working day starting from the day the porting request is made.
  • After receiving the SMS, the subscriber shall replace his/her old SIM card with the new one. By now, the new SIM card is activated and the porting process is successfully completed.
  • In case the porting request is rejected due to the Subscriber's non-fulfilment of the porting terms and conditions, then he/she may resolve any problems and redress the rejection reason, then submit a new porting request.

   Reasons for Rejecting the Pre-paid Subscriber’s Porting Requests:
  • There is an error in the subscriber's ID (national ID or passport in case the subscriber is a foreigner).
  • The number to be ported is not available with the Donor Operator (i.e. the number is within a numbering band that is not allocated to that Operator).
  • The number to be ported is disconnected by the Donor Operator (i.e. the number is not allocated to the subscriber or has been sold).
  • The number is a secondary number (fax or data).
  • The number to be ported has been suspended by the Donor Operator at the time the porting request is made.
  • The subscriber has been subscribing to the Donor Operator for a period less than 4 months.
  • There are unsettled financial obligations owed by the subscriber' wallet (if any) to the Donor Operator.

   Corporate Accounts:
   The Bulk Porting of Corporate Accounts:
   The Procedures for Bulk Porting of Corporate Accounts:
  • The authorized signatory should go to one of the accredited sales outlets of the Recipient Operator and should take with him/her his/her ID, the account number shown in the invoices (preferably one of the payment notices that he/she has) and an authorization from the account owner.
  • The authorized signatory shall fill in the corporate account porting request and shall pay a deposit amount of an average of the invoices of the last three months, which will be determined by the sales outlet.
  • The sales outlet shall present to the authorized signatory the new (inactivated) SIM cards of the Recipient Operator which bear the numbers to be ported and also a receipt for the amount paid as per the previous clause. It shall inform him/her of the date of activation of the porting process.
  • Within 48 hours, the authorized signatory shall send a recent authorization letter to the Donor Operator.
  • The Donor Operator should respond to the Recipient Operator by accepting or rejecting the request within a period that does not exceed four working days, starting from the date of receipt of the request from the Donor Operator.
  • The authorized signatory is entitled to cancel the porting request at any time every day prior to 10:00 pm so long as the porting process has not been activated (i.e. the new SIM cards have not been activated). The authorized signatory should go to the outlet of the Recipient Operator with his/her ID, the account number and the invoice for the amount paid as a deposit. In this case, the authorized signatory can refund only the deposit amount paid.
  • The corporate account subscribers shall continue using the old SIM cards until the Recipient Operator sends an SMS to them, few minutes before the number activation in order to replace the old SIM cards with the new ones (the activation of the porting process will take place during the period from 3:00 to 6:00 am) within a maximum of 5 working days starting from the date of submission of the porting request.
  • After the subscribers' receipt of the SMSs, they shall replace their old SIM cards with the new ones. By now, the new SIM cards are activated and the porting process is successfully completed.
  • After a period of time not exceeding 60 days, the Donor Operator shall notify the authorized signatory of the final settlement invoice, which is the last invoice minus the deposit amount paid (i.e. the average of the invoices for last three months).
  • In case there is an outstanding payment payable by the corporate account due to the Donor Operator, the Donor Operator shall give the subscriber a grace period not less than one month from the date of payment notification. In the event that the authorized signatory fails to pay it within the one-month grace period, the Donor Operator is entitled to request the Recipient Operator to stop the services provided to the subscribers and return the numbers to it.
  • In the event that there is an outstanding amount due to the corporate account payable by the Donor Operator, then the latter shall transfer this amount to the corporate account of the subscribers with the Recipient Operator, which, in its turn, shall be responsible for notifying the authorized signatory of the remaining amount and the method of its refund.
  • In the event that the porting request is rejected due to the corporate account's non-fulfilment of the porting terms and conditions, then the authorized signatory is entitled to refund the amount paid, including the deposit amount in full. The authorized signatory shall have the right as well to submit the porting request again after resolving any problems and redressing the rejection reason.

    Reasons for Rejecting the Bulk Porting of Corporate Accounts:
  • There is an error in the account name.
  • The number to be ported is not available with the Donor Operator (i.e. the number is within a numbering band that is not allocated to that Operator).
  • The number to be ported is disconnected by the Donor Operator (i.e. the number is not allocated to the subscriber or has been sold).
  • The number is a secondary number (fax or data).
  • The number to be ported has been suspended by the Donor Operator at the time the porting request is made.
  • The consumption amount of the corporate account, inclusive of taxes, exceeds the deposit amount received by (20%) at the time the porting request is made.
  • The corporate account number does not match with the account number registered in the records of the Donor Operator.
  • Any of the subscribers of the corporate account has been subscribing to the Donor Operator for a period less than one calendar year.
  • The corporate account has been subscribing to the Donor Operator for a period less than one calendar year.
  • There is one invoice or more issued by the Donor Operator and unpaid by the subscriber(s).
  • The failure to settle financial obligations related to any special offers received by the corporate account from the Donor Operator (such as mobile phone sale installment, for example) before completing the porting process procedures. In general, there is a contractual condition/ stipulation that prevents the completion of the porting process in such case.
  • A recent letter of authorization has not been sent to the Donor Operator for the corporate account within 48 hours from the date of the porting request.
  • There are unsettled financial obligations owed by the wallet of any of the account subscribers (if any) to the Donor Operator.

   The Partial Porting of Corporate Accounts: 
   The Procedures for Partial Porting of Corporate Accounts:
  • The authorized signatory should go to one of the accredited sales outlets of the Recipient Operator and should take with him/her his/her ID, the account number shown in the invoices (preferably one of the payment notices that he has) and an authorization from the account owner.
  • The authorized signatory shall fill in the corporate account porting request and shall pay a deposit amount of an average of the invoices of the last three months, which will be determined by the sales outlet.
  • The sales outlet shall present to the authorized signatory the new (inactivated) SIM cards of the Recipient Operator which bear the numbers of the old SIM cards and also a receipt for the amount paid as per the previous clause. It shall inform him/her of the date of activation of the porting process.
  • Within 48 hours, the authorized signatory shall send a recent letter of authorization to the Donor Operator.
  • The corporate account subscribers shall continue using the old SIM cards until the Recipient Operator sends an SMS to them before the numbers activation to replace the old SIM cards with the new ones (the activation of the porting process will take place during the period from 3:00 to 6:00 am) within a maximum of 5 working days starting from the date of submission of the porting request.
  • The authorized signatory is entitled to cancel the porting request at any time every day prior to 10:00 pm so long as the porting process has not been activated (i.e. the new SIM cards have not been activated). The authorized signatory should go to the outlet of the Recipient Operator and should take with him/her his/her ID, the account number and the invoice for the amount paid as a deposit. In this case, the authorized signatory can refund only the deposit amount paid.
  • After the subscribers' receipt of the SMSs, they shall replace their old SIM cards with the new ones. By now, the new SIM cards are activated and the porting process is successfully completed.
  • After a period of time not exceeding 60 days, the Donor Operator shall notify the authorized signatory of the final settlement invoice for the ported numbers, which is the last invoice minus the deposit amount paid (i.e. the average of the invoices for last three months).
  • In case there is an outstanding payment payable by the corporate account due to the Donor Operator, the Donor Operator shall give the subscriber a grace period not less than one month from the date of payment notification. In the event that the authorized signatory fails to pay it within the one-month grace period, the Donor Operator is entitled to request the Recipient Operator to stop the services provided to the subscribers and return the numbers to it.
  • In the event that there is an outstanding amount due to the corporate account payable by the Donor Operator, then the latter shall transfer this amount to the corporate account of the subscribers with the Recipient Operator, which, in its turn, shall be responsible for notifying the authorized signatory of the remaining amount and the method of its refund.
  • In the event that the porting request is rejected due to the corporate account's non-fulfilment of the porting terms and conditions, then the authorized signatory is entitled to refund the amount paid in full. The authorized signatory shall have the right as well to submit the porting request again after resolving any problems and redressing the rejection reasons.

    Reasons for Rejecting Partial Porting of Corporate Accounts:
  • There is an error in the account name.
  • The number to be ported is not available with the Donor Operator (i.e. the number is within a numbering band that is not allocated to that Operator).
  • The number to be ported is disconnected by the Donor Operator (i.e. the number is not allocated to the subscriber or has been sold).
  • The number is a secondary number (fax or data).
  • The number to be ported has been suspended by the Donor Operator at the time the porting request is made.
  • The consumption amount of the corporate account, inclusive of taxes, exceeds the deposit amount received by (20%) at the time the porting request is made.
  • The corporate account number does not match with the account number registered in the records of the Donor Operator.
  • Any of the subscribers of the corporate account has been subscribing to the Donor Operator for a period less than one calendar year.
  • There is one invoice or more issued by the Donor Operator and unpaid by the subscriber(s).
  • The corporate account has been subscribing to the Donor Operator for a period less than one calendar year.
  • The failure to settle financial obligations related to any special offers received by the corporate account from the Donor Operator (such as mobile phone sale installment, for example) before completing the porting process procedures. In general, there is a contractual condition/ stipulation that prevents the completion of the porting process in such case.
  • A recent letter of authorization has not been sent to the Donor Operator for the corporate account within 48 hours from the date of the porting request.
  • There are unsettled financial obligations owed by the wallet of any of the account subscribers (if any) to the Donor Operator.


To download the MNP Guidelines, please click the following link:

To view a Summary of MNP Guidelines, please visit the following link: